Eligibility

Return requests must be raised within 3 days of delivery. Items must be unused, in their original packaging, with all tags intact.

Not returnable

For hygiene reasons, opened cosmetics, skincare and personal-care items cannot be returned unless they arrived damaged or incorrect.

Damaged or wrong item

If your parcel arrives damaged or contains the wrong product, contact us within 24 hours with photos and we will arrange a free replacement or refund.

Refunds

Approved refunds are issued after the item is received and inspected. COD refunds are sent by wallet transfer or bank deposit.